We are open. Keeping your technology working is more important than ever during this time.
Computer Rescue 911 is considered critical infrastructure since we fall under “Customer service and support staff, including managed and professional services as well as remote providers of support to transitioning employees to set up and maintain home offices, who interface with customers to manage or support service environments and security issues, including payroll, billing, fraud, and troubleshooting” amongst other categories.
As we currently understand it, essential business functions refer to any repair or help you might need when performing your duties in any essential business including home office support. Essential life functions could be any use of your computer to order groceries or prescriptions, access medical services or any other service that you need in order to function as a private individual.
At this time we are also asking that those with repairs that can be done remotely to call our team so we can resolve your software related issue over the phone and with remote control of your computer to avoid contact in our store.
To keep you and our staff safe we have instituted the following procedures:
Face coverings: All employees are required to wear face masks at all times to protect their saftey and yours.
Device Disinfection: Customer devices will be disinfected upon entering the store and upon repair completion.
Social Distancing: All employees are practicing social distancing and we request that all customers adhere to a minimum of 6 feet social distancing in our store.
Disinfect Surfaces: We disinfect all common area surfaces multiple times per day including entry and exit handles, check-in counter, front desk keyboards and mice.
Aerosol Disinfectant: We spray aerosol disinfectant in all common areas multiple times per day.
Single-Use Gloves: Single-use gloves are to be worn by each employee anytime they touch a customer device.
Remote Desktop Support: We have temporarily suspended in-home and nonessential business service calls. As much as possible, we will be solving technology issues utilizing a remote desktop support connection. Please note that not all service calls can be performed using a remote connection.
If you have any questions about how we are handling the Covid-19 crisis, please reach out by phone during our normal business hours.